eurovoice

eurovoice objects has been sold worldwide since 2001 with customers in the USA, Europe, Scandinavia, Middle East, Far East and Australasia.  It is used by Telephony Service Providers, Financial Institutions, Retail, Government and Academic users as well as a large number of niche applications developers and resellers.  Product hightlights are:-

• Largest single-site installation, 1300+ lines in Norway.
• Largest number of lines per PC, 276 in USA.
• Typical system size; 30 to 144 lines per PC.

Recent deployments include:-

Biostatistical Centre: Scotland,UK
eurovoice objects, Dialogic and Pika cards used to run pharmaceutical surveys (inbound and outbound) and clinical trials. Including patient randomization and confirmation of patient registration via fax and/or e-mail.

Financial institution: UK
eurovoice objects and Pika cards used to answer all incoming calls to customer call centre, operating behind Avaya PBX. Traditional IVR with account balance and other banking functions implemented. Integrates with bank's mainframe computer via 3270 terminal emulation, SQL Server databases and PBX CTI system. Provides transfer out to live call centre agents.  Speech recognition based company directory on trial.

Financial institution: Ireland
eurovoice objects and Dialogic cards implement IVR system used to provide valuation information regarding pension investments. Operational since mid 1990's. Integrates with Oracle database, recently upgraded to Windows 2003.

Telephony service provider: USA
Telephone information services. Running multiple large systems across different USA cities. Largest configuration supports 276 lines per server, using three Pika Quad-span T1-ISDN cards per chassis.

Call Centre Supplier: USA
Manufacturer of call centre equipment running eurovoice objects with Pika Technologies cards provides outbound predictive diallers, with conferencing capabilities. Typical system size of 48 agents and 96 outbound lines. Using eurovoice objects 3.0 with agents connected via SIP/VoIP phones using Pika in live call centre environments.

Dictation system and service provider: USA
eurovoice objects used to provide dictation systems and services to the healthcare industry throughout the USA.  Application provides centralised digital dictation and retrieval functionality for use by healthcare professionals, integration with SQL Server and pause, rewind, fast-forward, overwrite type functionality.

Telephony service provider: Switzerland
Provides telephone information services using eurovoice objects and Pika Technologies ISDN hardware. Supports several hundred different services with speech recognition available across all lines in 3 languages.

Telephony Service Provider: Norway
Providing managed call centre services for a number of national and multinational companies. System provides IVR and call queuing functionaliry.  Connects calls to distributed call centre agents working in groups or individually at remote locations. Operating from two sites, the largest of which supports more than 1300 lines using a mixture of ISDN and SIP technology.  Integration with Cirpack soft-switch.