eurovoice

Corporate

eurovoice is based in the UK.  It was incorporated in June 1993 and is privately owned and funded.  It has remained profitable since 1994, with increasing revenues.  eurovoice provides computer telephony software and solutions to an international customer base, across a range of retail, financial, pharmaceutical, academic and telecommunications sectors.  For credit checking purposes we suggest Dun and Bradstreet (D&B); our DUNS reference number is 348838798.

The Team

eurovoice comprises a small team of dedicated professionals operating out of Ipswich, Cambridge and London.  Its wealth of experience in the computer-telephony arena has enabled it to specialise in the development of core computer telephony software toolkits.

eurovoice’s activities encompass three main areas:-

• Development of core software products
• Development of bespoke solutions
• Consultancy and training

Leadership

Martin G. Steer CEng, BSc(Hons), MIEE, is a founding director of eurovoice limited.  He has been involved with computer technology since 1978 and has an honours degree from Soutthampton University in "Electronic Engineering and Information Technology".  Prior to incorporating eurovoice in 1993 he was employed by BT’s internationally renowned Research & Development Labs from 1981.  During this time he became technical project leader for the development of major computer telephony and speech recognition projects during the the 1980's.  These projects included telephone banking, interactive voice response systems for the financial and retail sectors and early development of the popular network based call-answering service that is now known as BT CallMinder.

Since 1993 he has led eurovoice into becoming a leading software development and technical consultancy business specialising in computer telephony solutions.

eurovoice solutions

eurovoice’s solutions are based on its flexible toolkit, ‘eurovoice objects’.  This enables eurovoice to tailor its involvement in the solution deployment to match the customer’s needs - based on their own in-house resources and skill levels. At one end of the scale, eurovoice supply complete solutions, fully integrated, with customers' back-end systems. At the other end, eurovoice supply the necessary hardware and software components, together with minimal consultancy to provide a jump-start for clients' in-house developers.

eurovoice’s solutions combine best-of-breed technologies with a highly flexible development environment, thus allowing sophisticated solutions to be rapidly deployed.

Typical solutions combine the following technologies:-

• inbound and /or outbound interactive voice response
• speech recognition
• text to speech synthesis
• customer self-service, surveys, questionnaires
• call centre integration (CTI) with agent screen pop
• outbound predictive dialling
• call routing and switching