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Sample configurations

As eurovoice objects builds upon the Visual Studio development environment, businesses are able to rapidly deploy advanced solutions that fully integrate with their existing systems.  For example:-

  • Communicate with back-end databases which centralise requests from call centre agents, web requests and eurovoice objects-based IVR.
  • Retrieve information from disparate sources, such as SQL Server, MySQL, 3270 terminal emulators, XML data feeds, SOAP and web-services.
  • Utilise the same stored procedures as may be used by other client-facing applications, thus centralising and simplifying business logic.
  • Integrate IVR solutions with SMS or e-mail confirmations.
  • Transfer caller information to ACD call-centre agents, thus enabling time-saving details to screen pop on the agent's terminal.
  • Implement dynamic call routing, utilitising retrieved account information or other database-driven rules.

It is important to note that eurovoice objects provides an 'abstraction layer' between underlying telephony technology.  Hence applications deployed today using analogue, CAS or ISDN technology can be migrated to SIP-based Voice over IP architectures in the future - all with little or no changes to the application.

The following sample configurations demonstrate some of the possible architectures for deploying eurovoice objects based applications.  Frequently, eurovoice objects customers build sophisticated computer telephony solutions using a combination of the techniques described in the following pages:-

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